Read our “How to Measure” instructions for each of our products. If you are still unsure, we are only too happy to answer any questions you might have in regards to measuring or general product enquiries.
Don’t hesitate to call us Monday to Friday 9am to 5pm or Saturday 9am to 3pm. We love getting customer feedback.
Often we’ll suggest emailing us a photo of your window, a picture can help us to spot anything that may be tricky to measure !
If you require a cut down on the width for Roller Blinds, we can organise for the blind to go back to the factory to have this done, however there is a charge for freighting and labour.
Email us Monday to Friday 9am to 5pm, if you have any changes to make and we will try our hardest to help you. Once the blinds have gone into manufacturing or the order has been dispatched unfortunately the order cannot be changed.
For other products we do not accept change of mind returns on orders older than 14 days or items that come in sealed packages or boxes where seals are damaged or broken.
Any products returned without proper sealed packaging will be rejected under the change of mind policy.
You are responsible for payment of return postage for change of mind returns.
Always make sure to double check your measurements, colour selection and all details before completing the order.
For orders less than $100 we charge a $30 flat fee delivery Australia wide.
You can retrieve your consignment number delivery details from the Order Status page to track your delivery with the freight company’s website.
Orders that have not given permission to be left on the doorstep, will still be delivered as per usual, however if you are not at home to sign for the delivery, the freight company will leave a card for you to contact them and organise a new delivery day. They will not leave the goods until they are signed for.
IMPORTANT – If you are going away on holidays or any other further delivery instructions, please make sure to let us know in the comment field at the checkout, so we are fully aware of your situation.
The delivery will be from 9am to 5pm Monday to Friday. Unfortunately we cannot offer a Saturday delivery, due to the excessive freight charges by the freight companies.
We use an outside freight company, from time to time delays can occur and unfortunately once your order leaves our premises, we are no longer in control of the delivery or notified of any delays.
Please us the Order status section of our website to follow the progress of your order and track your delivery.
Check out our easy to use online guides to make sure measuring and installing your new blinds or awnings a breeze.
“ I bought a set of palm beach fabric roller blinds for my newly renovated house from Baha. Blockout worked great in the bedroom and light filter let the right amount of sun in the lounge. Awesome product and service!”
Steve B, Sydney