FAQ

Where are BAHA products manufactured?

The majority of BAHA products are Australian manufactured and backed by our 5 year warranty

What is the BAHA Price Match Guarantee?

BAHA’s price guarantee applies to any lower price on the same custom product available from an online retailer, or in a physical store in Australia.

What is five day manufacturing?

BAHA knows that time matters. We promise our customers 5 (working) day manufacturing on custom products. We  ship on the sixth day and you will receive you blinds shortly after!

How do I get my free fabric swatches?

Step 1 – To order a swatch, simply locate and select the product you are interested in.
Step 2 – Once on the product item screen, scroll down to view the fabric colours
Step 3 – Simply click on the “Order Free Sample” button beneath your desired fabric
Step 4 – To complete your sample request, click on the “Checkout” button on the side of the screen.

You will only be asked for relevant delivery information at this time, unless you have selected more than 10 samples.

Unfortunately due to demand, we are only able to post requests for the first order of 10 Free Blind samples.

The majority of swatches will be posted the following business day, however, on occasion there may be a delay depending on availability of your fabric selection. In which case we will notify you and the Sample order may take up to 2-3 weeks.

If you do not receive your samples please contact our customer service or simply send a quick email to [email protected]

How Can I make payment for my order?

Credit Cards – MasterCard, Visa & American Express – we help you get those frequent flyer points
We make it easy to order online by accepting various forms of payment.

Credit Cards – MasterCard, Visa & American Express – we help you get those frequent flyer points

Phone Payment – If you prefer not to enter your credit card details online, we are happy to process your credit card over the phone. Simply complete checkout and select this option.

PayPal – Quick and Easy if you have a registered PayPal account

Direct Deposit – You can perform a bank transfer via your online banking institution or over the counter at your local branch. Simply complete checkout and select this option. This form of payment may experience a few days delay during the transfer between banks.

How easy is it to measure my own windows?

Measuring your window for blinds and awnings really isn’t a difficult task; you just need to take you time and make sure you double check your measurements to ensure your new blinds fit perfectly.

Read our “How to Measure” instructions for each of our products. If you are still unsure, we are only too happy to answer any questions you might have in regards to measuring or general product enquiries.

Don’t hesitate to call us Monday to Friday 9am to 5pm or Saturday 9am to 3pm. We love getting customer feedback.

Often we’ll suggest emailing us a photo of your window, a picture can help us to spot anything that may be tricky to measure !

What Happens if I make a mistake with measuring?

Unfortunately we’re unable to offer a return on custom made blinds and awnings. As these have been specially made for you, we are unable to resell the goods. This is purely because each person’s window sizes are unique.

If you require a cut down on the width for Roller Blinds, we can organise for the blind to go back to the factory to have this done, however there is a charge for freighting and labour.

How accurate are the colour samples ?

Colours & weaves shown on your computer screen can vary depending on the settings of each individual computer and resolution of images and size changes. We offer samples, so you can see our range before ordering and we highly recommend that you take up this option.

Note that colour samples can vary from one dye lot to the next. Please use the samples as a guide and be aware that slight variations can occur.

Timber blinds are a natural product, the sample & product can vary from each batch from grain to colour. This is what makes a timber blind unique and is not seen as a fault in the product.

Can I change or cancel my order?

If you find that you’ve made and error and need to change your order, this can be done up to 24 hours after receiving payment, with the exception of 3 Day Express Blinds.

3 Day Express Blinds can only be changed if the order has not been started by the factory, this can occur within an hour of you placing your order. Please call us at the earliest possible time, so we can try to put the order on hold.

Call or email us Monday to Friday 9am to 5pm, if you have any changes to make and we will try our hardest to help you. Once the products have gone into manufacturing unfortunately the order cannot be changed.

Always make sure to double check your measurements, colour selection and all details before completing the order.

What are you delivery charges?

We offer free shipping for all orders over $99.

For orders less than $100 we charge a $30 flat fee delivery Australia wide.

How are my blinds delivered ?

Orders are be despatched the same day of factory completion.

You can retrieve your consignment number delivery details from the Order Status page to track your delivery with the freight company’s website.

Orders that have not given permission to be left on the doorstep, will still be delivered as per usual, however if you are not at home to sign for the delivery, the freight company will leave a card for you to contact them and organise a new delivery day. They will not leave the goods until they are signed for.

IMPORTANT – If you are going away on holidays or any other further delivery instructions, please make sure to let us know in the comment field at the checkout, so we are fully aware of your situation.

The delivery will be from 9am to 5pm Monday to Friday. Unfortunately we cannot offer a Saturday delivery, due to the excessive freight charges by the freight companies.

We use an outside freight company, from time to time delays can occur and unfortunately once your order leaves our premises, we are no longer in control of the delivery or notified of any delays.

Please us the Order status section of our website to follow the progress of your order and track your delivery.

What Personal Info does BAHA Collect?

We collect information, such as name, email address, phone from you if you make a purchase at our website. Credit card numbers are not held by us as the transaction goes through a secure gateway with our banking institution. If you just visit the websites to search, we do not automatically collect any information. The only information we may collect is your email address if you choose to sign up for our promotional material.

What does BAHA do with my personal information?

We do not sell, trade or rent your personal information to others. However, we do use other companies and individuals to perform services on our behalf, such as company and product research, delivering packages, sending mail and emails and processing payments.  They will have access to your personal information needed to perform these services, but we will not authorise them to use your information for other purposes.