FAQ
How Can I make payment for my order?
Credit Cards – MasterCard, Visa & American Express – we help you get those frequent flyer points
We make it easy to order online by accepting various forms of payment.
PayPal – Quick and Easy if you have a registered PayPal account.
Afterpay – Pay for your order in four payments.
We make it easy to order online by accepting various forms of payment.
PayPal – Quick and Easy if you have a registered PayPal account.
Afterpay – Pay for your order in four payments.
How Can I change or cancel my order?
Email us at [email protected] Monday to Friday 9am to 5pm, if you have any changes to make and we will try our hardest to help you.
We do not accept change of mind returns on orders older than 14 days or items that come in sealed packages or boxes where seals are damaged or broken.
Any products returned without proper sealed packaging will be rejected under the change of mind policy. You are responsible for payment of return postage for change of mind returns.
Always make sure to double check your measurements, colour selection and all details before completing the order.
We do not accept change of mind returns on orders older than 14 days or items that come in sealed packages or boxes where seals are damaged or broken.
Any products returned without proper sealed packaging will be rejected under the change of mind policy. You are responsible for payment of return postage for change of mind returns.
Always make sure to double check your measurements, colour selection and all details before completing the order.
How do I unpack my Wombat/Joey/Burrow?
Step 1.
Unbox The Wombat/Joey/Burrow in the room you plan to chill out! The Wombat/Joey/Burrow comes with a secure inner filling and outer cover. Carefully remove all plastic layers.
Unbox The Wombat/Joey/Burrow in the room you plan to chill out! The Wombat/Joey/Burrow comes with a secure inner filling and outer cover. Carefully remove all plastic layers.
Step 2.
Separate the foam inside by rotating and pushing into The Wombat. This will help The Wombat/Joey/Burrow expand.
Separate the foam inside by rotating and pushing into The Wombat. This will help The Wombat/Joey/Burrow expand.
Step 3.
When the foam is nicely separated, zip the outer cover around The Wombat/Joey/Burrow. Step 4. The Wombat/Joey/Burrow will expand in size to fill the covers over a few days, but no need to wait, you can start relaxing on it immediately.
When the foam is nicely separated, zip the outer cover around The Wombat/Joey/Burrow. Step 4. The Wombat/Joey/Burrow will expand in size to fill the covers over a few days, but no need to wait, you can start relaxing on it immediately.
Step 4.
The Wombat/Joey/Burrow will expand in size to fill the covers over a few days, but no need to wait, you can start relaxing on it immediately!
The Wombat/Joey/Burrow will expand in size to fill the covers over a few days, but no need to wait, you can start relaxing on it immediately!
Why do my Wombat/Joey/Burrow zips have no zip tags?
We are required by “Consumer Goods (Bean Bags) Safety Standard 2014” to remove all zipper tags for child safety. To use the zip we recommend using a paper clip. It can be hard to operate without the paper clip by design (child safety).
Always remove any clips or tags from the zip after use, to ensure the Wombat/Joey/Burrow remains child safe.
What Personal Info does BAHA Collect?
We collect information, such as name, email address, phone from you if you make a purchase at our website. Credit card numbers are not held by us as the transaction goes through a secure gateway with our banking institution. If you just visit the websites to search, we do not automatically collect any information. The only information we may collect is your email address if you choose to sign up for our promotional material. What does BAHA do with my personal information? We do not sell, trade or rent your personal information to others. However, we do use other companies and individuals to perform services on our behalf, such as company and product research, delivering packages, sending mail and emails and processing payments. They will have access to your personal information needed to perform these services, but we will not authorise them to use your information for other purposes.
How does the 100 night trial work?
The 100-night trial is included for free.
To give your body adequate time to adjust, You must try the mattress for at least 30 nights first.
We do not accept return requests until after a full 30 night trial. If, after sleeping on your new bed for a full 30 nights, you are not completely satisfied, contact us within 100 days of purchase to arrange for its return.
We will collect your mattress and donate it to a charity of our choice. The mattress will be collected within 30 days and your refund will be processed after collection.
The mattress must be in a reasonable condition (so that it can effectively be donated to charity) to be eligible for return as described below (for example, no stains, tears or other soiling including odours).
We recommend you keep the plastic wrap it comes in.
In metro areas of Sydney, Melbourne, Brisbane, Perth & Adelaide, we offer free collection. Regional areas may incur shipping return costs.
To give your body adequate time to adjust, You must try the mattress for at least 30 nights first.
We do not accept return requests until after a full 30 night trial. If, after sleeping on your new bed for a full 30 nights, you are not completely satisfied, contact us within 100 days of purchase to arrange for its return.
We will collect your mattress and donate it to a charity of our choice. The mattress will be collected within 30 days and your refund will be processed after collection.
The mattress must be in a reasonable condition (so that it can effectively be donated to charity) to be eligible for return as described below (for example, no stains, tears or other soiling including odours).
We recommend you keep the plastic wrap it comes in.
In metro areas of Sydney, Melbourne, Brisbane, Perth & Adelaide, we offer free collection. Regional areas may incur shipping return costs.
100 night trial Exclusions.
- The 100-night Trial offer does not apply where you have damaged the goods by using them in a way that was unreasonable, for example if you have damaged or misused the mattress either by accident or intentionally or damages arising because you have neglected to use a protective cover, position the mattress on a suitable base or adhere to instructions for the proper care and cleaning of your mattress.
Excluded damage includes but is not limited to odours, stains, mold and/or mildew, smoke or water damage, soiled or unsanitary mattress, burns, rips, tears, damage from an unstable, damaged or substandard base, or contamination from bodily fluids. - The 100 Night Trial will not be applicable to individuals who have requested for cancellation of an order placed and have signified non-interest in trying out the mattress.
Somebody who has expressed intent to cancel the order but will open the mattress to gain some advantage will not be eligible for trial as this is a clear exploitation of the policy. - This offer is for original purchasers on BAHA.com.au only. Mattresses sold outside of the BAHA website do not qualify for the 100 Night Trial.
Note: Customers who have returned mattresses from a previous order are not eligible for subsequent free trial offers.
