Privacy Policy

The website www.baha.com.au, an Australian online service owned and operated by BAHA Australia Pty Ltd (ABN: 68616568480 / BAHA) to protecting and maintaining your privacy. As part of our normal operations we may collect your personal information. This Privacy Policy describes the type of personal information we may collect and how we use, store and disclose this personal information This Privacy Policy applies to all websites relating to BAHA Australia Pty Ltd including websites hosted by third parties, where those websites do not have their own privacy policy. This Privacy Policy applies to online privacy issues and therefore it is to be read as forming part of the Site terms & conditions. When you deal with BAHA Australia Pty Ltd, whether online or otherwise, BAHA Australia Pty Ltd takes its privacy obligations seriously. Generally, BAHA Australia Pty Ltd will handle personal information collected online consistently with the way that it handles personal information collected. This Privacy Policy is designed to tell you as much as possible about how BAHA Australia Pty Ltd uses and manages personal information provided too, or collected by us. We believe you should be made aware of our practices so you can make informed decisions about how you allow us to use your personal information.

BAHA Australia Pty Ltd is bound by the National Privacy Principles (“NPPs”) contained in the Privacy Act 1998 (Cth) (the “Privacy Act”) and any successor legislation. BAHA Australia Pty Ltd may, from time to time, review and update this privacy policy to take account of new laws and technology and changes to our operations. All personal information held by BAHA Australia Pty Ltd will be governed by our most recent policy and terms of service. The most recent Privacy Policy will always be available on our Website or by contacting BAHA Australia Pty Ltd Privacy Officer at [email protected] Any questions regarding this Privacy Policy or complaints regarding how we handle your personal information should be sent to BAHA Australia Pty Ltd’s Privacy Officer at the email address quoted above. BAHA Australia Pty Ltd will collect, use and disclose personal information from:

a) customers who purchase Products on the Website;

b) visitors to and users of our Website, including any user forums section of our website;

c) customers who enter trade promotions / competitions conducted by BAHA Australia Pty Ltd;

d) customers who email or call the customer service team or otherwise contact us.

This information can be collected:

a) directly from you;

b) when you register an account on Website;

c) when you place an Order via the Website;

d) where you access and interact with the Website or the customer service team; or

e) from other sources.

The information collected may include your name, mailing or residential address, telephone number, email address and other transaction and registration details. If you choose not to provide us with your personal information, we may not be able to provide the information, goods or the service you may require, or to fulfil one or more other purposes of collection of your personal information.


Personal information is used by BAHA Australia Pty Ltd for its legitimate business purposes, as disclosed at the time of collection. It is also used for ancillary purposes such as locating and identifying customers or otherwise servicing BAHA Australia Pty Ltd relationship with its customers.

Use and Disclosure of Personal Information

You acknowledge and consent that by providing your personal information to us that we may use and disclose your personal information for the purposes for which it was collected or for a related or ancillary purpose such as:

(a) to facilitate and process your Order;

(b) to carry out or respond to your requests;

(c) to our third party service providers to assist us in providing and improving our services to you, and to analyse trends in sales and better understand our customer’s needs or to develop, and improve market our products and services to you;

(d) for regulatory reporting and compliance with our legal obligations;

(e) to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;

(f) to our third party service providers to include in a database compiled by us or our third party service provider for use in direct marketing of promotions, product and services we think may interest to you;

(g) to seek your feedback in relation to customer satisfaction and our relationship with you;

Our Use of Cookies

A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. We use cookies to enhance your interaction and convenience with our website and do not use cookies to record any personal information. Cookies may record information about your visit, including the type of browser and operating system you use, the previous site you visited, your server’s IP address, the pages you access and the information downloaded by you. While this anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as the source of that data. Your browser may allow you to disable cookies.


BAHA Australia Pty Ltd aims to ensure that all personal information held about you is collected and used in accordance with the National Privacy Principles. If you believe your personal information as held by BAHA Australia Pty Ltd is not accurate, complete or otherwise requires amendment, please do not hesitate to contact us.


We have implemented appropriate physical, electronic and managerial security procedures in order to protect personal information from loss, misuse, alteration or destruction. Access to your personal information is limited to those who specifically need it to conduct their responsibilities.


We will give you access to your personal information which we hold about you. Your right to access your personal information as held by us is subject to certain exceptions allowed by law. Your right to access your personal information may be affected by matters such as:

(a) the information being commercially sensitive to BAHA Australia Pty Ltd or one of its service providers or customers

(b) access posing a threat to life or health of any individual;

(c) access having an unreasonable impact on the privacy of others;

(d) access being unlawful;

(e) access prejudicing enforcement activities relating to criminal conduct or other breaches of law;

(f) a frivolous or vexatious request by you or some other person on your behalf;

(g) the existence of a legal dispute or potential legal dispute; and

(h) denial of access being required or authorised by law.

If we deny you access to your personal information, we will provide a reason. Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity. Any permitted handling of personal information under any exemptions under the Act will take priority over this Privacy Policy to the extent of any inconsistency.

Linked Sites

BAHA Australia Pty Ltd may contain links to websites which are owned or operated by other parties. You should make your own enquiries as to the privacy policies of these parties. We are not responsible for information on, or the privacy practices of, such websites.

Transmission of Your Data

While care is taken to protect your personal information on the website, unfortunately no data transmission over the Internet is guaranteed as 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email as we have no way of protecting that information until it reaches us. Once we receive your personal information, we are required to protect it in accordance with the Act.


We acknowledge and respect our customers’ choice to “opt-out” of direct marketing communication activities undertaken by us. If as a customer you not wish to receive promotional material from BAHA Australia Pty Ltd, please contact us and indicate the particular promotional material you do not wish to receive. All emails, SMS and newsletters from this Website allow you to opt-out of further mailings by clicking on the link or responding “unsubscribe”


More information about your privacy rights, the Act or the National Privacy Principles is available from the Federal Privacy Commissioner’s website at www.privacy.gov.au


If you are concerned with the way your personal information has been handled, please contact or write to us, or alternatively, contact BAHA Australia Pty Ltd as set out below. If your personal information has not been handled in an appropriate way, we will take steps to remedy your concerns in a reasonable time. Any privacy complaint will be handled by BAHA Australia Pty Ltd in accordance with this Privacy Policy.

Baha Australia Pty Ltd.

Email: [email protected]

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